Privacy Policy

This website, fidstrong.com, is operated by FidStrong (壹信(上海)实业有限公司), a manufacturer of structural strengthening materials based in Shanghai, China. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. Questions about this policy can be sent to [email protected].

When you submit an inquiry through our contact or product forms, or reach us via WhatsApp, email, or social media, we receive the details you choose to share — typically your name, email address, phone or WhatsApp number, company name, country, and the content of your message. We use this information to respond to your inquiry, prepare quotations, and manage our business relationship with you. Form submissions are delivered to us by a form delivery service and stored in our inquiry management system.

To understand how visitors use our site and to improve it, we collect standard usage data: pages viewed, time spent on pages, referring source, browser and device type, and approximate location (country level, derived from your IP address). If you arrive via one of our advertisements, the ad platform's click identifier (such as a Google click ID) may be recorded so we can measure which advertising works. This data is associated with your inquiry if you submit one, so that we can serve you better.

We use Google Analytics 4 to measure site usage and Google Ads conversion tracking to measure our advertising. These services set cookies and process data under Google's own privacy terms. We may also advertise on other platforms such as Meta (Facebook) and LinkedIn; when you interact with our pages or ads on those platforms, their own privacy policies apply. You can control cookies through your browser settings, and opt out of Google Analytics via Google's opt-out tools.

We do not sell your personal information. We share it only with service providers that help us operate — website hosting, form delivery, analytics and advertising platforms named above — and only to the extent needed for those services. We may disclose information where required by law.

Inquiry records are kept for as long as needed to serve you and maintain our business records. Access to stored inquiry data is restricted to authorized staff. We take reasonable technical and organizational measures to protect your information, though no internet transmission can be guaranteed absolutely secure.

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To exercise any of these rights, email [email protected] and we will respond within a reasonable time. Our website and services are directed at business professionals and are not intended for children.

If we change this policy, the updated version will be posted on this page with a new effective date.